FAQ - Frequently Asked Questions
A collection of common questions and answers about Brodequin.shop.
Categories
Shipping
Decree of Prohibition: Shipping to All EU Member States
By order of the European Union’s judicial mandates, Brodequin is forbidden from dispatching merchandise to any of the 27 EU member states. The General Product Safety Regulation, VAT/IOSS doctrine, and a new €3 per-item customs duty render direct shipment impossible for those beyond our jurisdiction. This edict is unyielding and absolute. No exceptions shall be granted.
EU-based supporters: Join our newsletter to be notified if the doctrine changes.
Order Processing
All orders are processed within 2 business days (Monday–Friday, excluding holidays).
How long will it take to get my order?
United States
- Standard Shipping: 2–5 business days after your order ships
- Priority Shipping: 1–3 business days after your order ships
International (excluding EU member states)
- Standard Shipping: 2–4 weeks after your order ships
- Expedited Shipping: 6–10 business days after your order ships
Please note: International orders may be delayed by customs processing in your country.We are unable to ship to any European Union (EU) member states at this time.
Returns
Can I return my product?
We’re happy to exchange your item if:
- You ordered the wrong size
- You received the wrong item
- The product arrived damaged
To start an exchange or return, please contact us with your order details.
Can I get a refund?
Refunds are available if the item is returned in new, unused, unwashed, and resalable condition.
To start a refund, please contact us with your order details.
General
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our list. You’ll be sent updates, exclusive offers, and much more.
Are these FAQs real?
Yes, completely real and painstakingly written by actual humans who had genuine hopes that someone would read them. Statistically speaking, you are now among a rare and distinguished group: the roughly 3% of visitors who make it past the first question.
